To open this article in a new window click, here.


There are a few reasons you may be having trouble signing into Zenlist, and different solutions for each scenario. View the various scenarios below to find relevant solutions.

You are being asked to sign up for a new account:

Scenario: You are trying to Sign In to your account but, instead, are being prompted to Sign Up.

This happens when: You are trying to Sign In using a different email address or sign in method than you originally signed up with. Our system treats each email address or sign-in method as a new person so you will need to be sure to use the same information used to create your account.

Solution: Click "back" or "sign out" and start over. This time, be sure to Sign In using the method originally used upon creating the account. If "Continue with Email" is chosen, be sure to enter the email address associated with your account, and not a different email address.

Not sure what your email address or sign-in method is? Chat with our team using the help button or send an email to support@zenlist.com and we'd be glad to help!

You are being asked for a new invitation code:

Scenario: You are trying to Sign In to your account but, instead, are being asked for a new invitation code from your agent.

This happens when: You are trying to Sign In using a different email address or sign in method than you originally signed up with. Our system treats each email address or sign-in method as a new person so you will need to be sure to use the same information used to create your account.

Solution: Click "back" or "sign out" and start over. This time, be sure to Sign In using the method originally used upon creating the account. If "Continue with Email" is chosen, be sure to enter the email address associated with your account, and not a different email address.

Not sure what your email address or sign-in method is? Chat with our team using the help button or send an email to support@zenlist.com and we'd be glad to help!

You can also be asked for an invitation code if your agent no longer offers Zenlist to their clients or, if your agent has deleted/removed you.

Your password is invalid:

Scenario: You are trying to Sign In to your account at zenlist.com and are getting the following error message: "Password is invalid".

This happens when: You may be entering the wrong password. This can also occur if your account has been disconnected or suspended for any reason.

Solution: Click "Forgot Password?". A password reset link will be sent to the email associated with your account. After resetting your password, you'll be able to sign in to your account with your email and new password.

Still having trouble? Chat with our team using the help button or send an email to support@zenlist.com and we'd be glad to help!

Other error messages, pages not loading or being unresponsive:

Scenario: You are experiencing general error messages or maybe you are not able to reach the sign in screen at all.

This happens when: Your network is blocking your access to Zenlist, either through a corporate connection, VPN or bad/expired cookies. This could also happen if there is a pending update with your device, either through the Zenlist app, your browser, computer or phone's operating system, or others.


If your device is otherwise up to date and none of the above solutions helped, it could be an issue with your connection. For example, if your device is connected to a corporate network, that network could have filtering settings to only make certain sites accessible.

You can check this by either disconnecting your device from its current network (if able) or by attempting to log into Zenlist on another device that's connected to a personal network. If you're able to log into Zenlist on your personal network, then your other device is connected to a network that limits your access to certain websites.

In this case, you'll want to continue to use the device connected to your personal network or see if you're able to switch the network on your other device. However, if you're unable to switch devices there is nothing the Zenlist team can do to change those settings for you to allow you access. You will have to talk to your corporate network provider or access Zenlist on your personal network or device.

Did this answer your question?