Help! I cannot sign in to my account.
Fear not! In most cases, these issues are caused by using the incorrect email address or social sign in method for your account. Be sure to use the same method and information you did when you first signed up for Zenlist!
For more specific examples, view the various scenarios below to find relevant solutions:
When I try to sign in, it says that my MLS ID has already been claimed. Why am I unable to access my account?
You will get the error message that "Your MLS ID has already been claimed" when you are using a different sign in method than what was used when you created your account.
Our system treats each email address or sign in method as a new person, so you will need to sign out of the account you are currently creating and sign back in using the same information that you used to create your account originally.
If you are not sure what sign in method you used to sign up for your account, check your email inboxes to be sure you are not missing any critical information from our team!
We will send you an email with sign in instructions to the email address we have on file for your account as well as the email address associated with your MLS membership.
Hint: If you have recently switched brokerages, it could be the email address used at your former brokerage as it will remain the same until you update it from your account settings.
When I try to sign in, it says that my password is incorrect, how can I reset my password?
You will get the error message that your "Password is invalid" when you are using the incorrect password to sign in to your account. This can also occur if your account was previously deactivated and disconnected.
To gain access to your account, click "Reset Password" on the same screen where you are being prompted to enter a password. This will trigger a password reset link to be sent to the email associated with your account.
After resetting your password, you'll be able to sign in to your account with your email and new password!
When I try to sign in with my email address, why am I being prompted to use a social account instead?
You will see this prompt to sign in using your social authorization if this is the only sign in method currently active on your account. Currently, Zenlist supports social authorizations for Google, Apple ID, and Facebook.
To gain access to your account, follow the prompt and verify your social authorization! Once you are signed in to your account, you can update your sign in preferences on your Account page, under Login and Security.
When I try to sign in, the Zenlist pages are not loading or are being unresponsive. What gives?
If you are experiencing general error messages or you are not able to reach the sign in screen at all, this is most commonly caused by a network connectivity issue.
Your network may be blocking your access to Zenlist, either through a corporate connection, VPN, or bad/expired cookies. This could also happen if there is a pending update with your device, either through the Zenlist app, your browser, computer, or phone's operating system, or others.
If your device is otherwise up to date and none of the above solutions helped, it could be an issue with your connection. For example, if your device is connected to a corporate network, that network could have filtering settings to only make certain sites accessible.
You can check this by either disconnecting your device from its current network (if able) or by attempting to log into Zenlist on another device that's connected to a personal network. If you're able to log into Zenlist on your personal network, then your other device is connected to a network that limits your access to certain websites.
In this case, you'll want to continue to use the device connected to your personal network or see if you're able to switch the network on your other device. However, if you're unable to switch devices there is nothing the Zenlist team can do to change those settings for you to allow you access. You will have to talk to your corporate network provider or access Zenlist on your personal network or device.