Help! I cannot sign in to my account.
Fear not! There could be a few reasons you may be having trouble signing into Zenlist, and different solutions for each scenario. View the various scenarios below to find relevant solutions.
Your MLS ID has already been claimed:
Scenario: You are trying to Sign In to your account but, instead, are being prompted to Sign Up and prompted to enter your MLS ID. If you already have an account with us, you will get an error message that "Your MLS ID has already been claimed".
This happens when: You are trying to Sign In using a different email address or sign-in method than you originally signed up with. Our system treats each email address or sign-in method as a new person so you will need to be sure to use the same information used to create your account.
Solution: Click "back" or "sign out" and start over. This time, be sure to Sign In using the method originally used upon creating the account. If "Continue with Email" is chosen, be sure to enter the email address associated with your account, and not a different email address.
We will also send you an email with sign in instructions to both the email address associated with your Zenlist account and the email address associated with your MLS ID. Check your inboxes to be sure you are not missing any critical information!
If you have recently switched brokerages, it could be the email address used at your former brokerage.
Password is invalid:
Scenario: You are trying to Sign In to your account at zenlist.com and are getting the following error message: "Password is invalid".
This happens when: You are entering the wrong password. This could also happen if your account has been previously deactivated or disconnected.
Solution: Click "Forgot Password?". A password reset link will be sent to the email associated with your account. After resetting your password, you'll be able to sign in to your account with your email and new password.
Still having trouble? Chat with our team using the help button or send an email to firstname.lastname@example.org and we'd be glad to help!
Other error messages, pages not loading or being unresponsive:
Scenario: You are experiencing general error messages or maybe you are not able to reach the sign in screen at all.
This happens when: Your network is blocking your access to Zenlist, either through a corporate connection, VPN or bad/expired cookies. This could also happen if there is a pending update with your device, either through the Zenlist app, your browser, computer or phone's operating system, or others.
If your device is otherwise up to date and none of the above solutions helped, it could be an issue with your connection. For example, if your device is connected to a corporate network, that network could have filtering settings to only make certain sites accessible.
You can check this by either disconnecting your device from its current network (if able) or by attempting to log into Zenlist on another device that's connected to a personal network. If you're able to log into Zenlist on your personal network, then your other device is connected to a network that limits your access to certain websites.
In this case, you'll want to continue to use the device connected to your personal network or see if you're able to switch the network on your other device. However, if you're unable to switch devices there is nothing the Zenlist team can do to change those settings for you to allow you access. You will have to talk to your corporate network provider or access Zenlist on your personal network or device.