Help! I cannot access or create my Zenlist account.
Fear not! In most cases, these issues are caused by using the incorrect email address or social sign in method for your account. Be sure to use the same method and information you did when you first signed up for Zenlist!
For more specific examples, view the various scenarios below to find relevant solutions:
My agent sent me their Zenlink and I'm not sure what I need to do now.
To request access to Zenlist from your agent's Zenlink, follow these simple steps:
Open your agent's Zenlink
Click the Call To Action button, which commonly says "Request Full Access"
Choose a sign in method for yourself, either an email and password or your social authorization
Once you are verified, you will be brought to a screen confirming that your request has been sent to your agent and once approved, you will gain full access to Zenlist.
Watch this quick recap to see what these steps look like on your device!
My agent sent me their Zenlink and when I try to sign up, it says that my email address is already associated with an account. What should I do?
When our system tells you that you already have an account associated with your email address, you will need to request access using the same sign in information that you originally created.
To sign in to your existing account, you will:
Click the "Back" button or, sometimes, the "Sign Out" button
Click to "Request Full Access"
This time, towards the bottom of that menu will be an option to "Sign in" instead. Click to enter your account information and request access to work with your agent!
I need help accepting my agent's invitation:
To your agent's invitation, follow these simple steps:
Open your invitation email or text message and click the link (don't worry! it's a secure link)
Fill out the details requested, including your name, email address and password
Verify your email address using the 6-digit code sent to your email inbox
Once you are verified, you will be brought to a screen to confirm the name of the agent you wish to work with!
If you have been invited by more than one agent, all of your invitations will populate on Step 4 for you to choose from.
If you are not brought to a screen to confirm the name of your agent, follow these steps:
Locate your original invitation email and find the 6-digit invitation code included
Back on Zenlist, follow the prompts by choose "I am a homebuyer" and then "I have an invitation code"
Enter this code now to confirm you wish to work with your agent
Watch this quick recap to see what these steps look like on your device!
Why is it saying that my invitation code is incorrect?
You can see an error message that your invitation code is incorrect for two different reasons:
Your invitation code has already been claimed, either by yourself using a different email address or by somebody that you shared your invitation code with. Each invitation code can only be used once, so keep that information safe!
Your agent has issued you a new invitation, or otherwise deleted your invitation. to remedy this, check your email inbox for a more recent email invite, or contact your agent for additional support.
You may be confusing the Agent Invitation with an Email Verification code (if your sign-in method is via Email). Make sure the code you are entering is from the Agent Verification email.
I have an active account, but I am still being asked to find your agent by name. What gives?
If you are trying to Sign In to your account but, instead, are being prompted to Sign Up and asked to search for your agent by name, this is an indicator that you are using a new email address or social authorization to sign in that our system does not recognize.
Our system treats each email address or sign-in method as a new person, so you will need to sign out of the account you are currently creating and sign back in using the same information that you used to create your account originally.
If you are not sure what sign in method you used to sign up for your account, check with your agent to confirm the email address on your account or contact our Support Team for additional assistance.
To try again, click "back" or "sign out" and start over. This time, be sure to Sign In using the method originally used upon creating the account.
Alternatively, this issue can also occur if your account has been deactivated by your agent. If you are confident you are using the correct sign in method, contact your agent to see if there is an issue with your Zenlist account!
You are being asked for a new invitation code:
If you are trying to Sign In to your account but, instead, are being prompted to Sign Up and asked to enter a new invitation code, this is an indicator that you are using a new email address or social authorization to sign in that our system does not recognize.
Our system treats each email address or sign-in method as a new person, so you will need to sign out of the account you are currently creating and sign back in using the same information that you used to create your account originally.
If you are not sure what sign in method you used to sign up for your account, check with your agent to confirm the email address on your account or contact our Support Team for additional assistance.
To try again, click "back" or "sign out" and start over. This time, be sure to Sign In using the method originally used upon creating the account.
Alternatively, this issue can also occur if your account has been deactivated by your agent. If you are confident you are using the correct sign in method, contact your agent to see if there is an issue with your Zenlist account!
When I try to sign in, it says that my password is incorrect, how can I reset my password?
You will get the error message that your "Password is invalid" when you are using the incorrect password to sign in to your account. This can also occur if your account was previously deactivated and disconnected.
To gain access to your account, click "Reset Password?" on the same screen where you are being prompted to enter a password. This will trigger a password reset link to be sent to the email associated with your account.
After resetting your password, you'll be able to sign in to your account with your email and new password!
When I try to sign in with my email address, why am I being prompted to use a social account instead?
You will see this prompt to sign in using your social authorization if this is the only sign in method currently active on your account. Currently, Zenlist supports social authorizations for Google, Apple ID and Facebook.
To gain access to your account, follow the prompt and verify your social authorization! Once you are signed in to your account, you can update yoursign in preferences in your Account page, under Login and Security.
When I try to sign in, the Zenlist pages not loading or are being unresponsive. What gives?
If you are experiencing general error messages or you are not able to reach the sign in screen at all, this is most commonly caused by a network connectivity issue.
It is possible that your network is blocking your access to Zenlist, either through a corporate connection, VPN or bad/expired cookies. This could also happen if there is a pending update with your device, either through the Zenlist app, your browser, computer, or phone's operating system, or others.
If your device is otherwise up to date and none of the above solutions helped, it could be an issue with your connection. For example, if your device is connected to a corporate network, that network could have filtering settings to only make certain sites accessible.
You can check this by either disconnecting your device from its current network (if able) or by attempting to log into Zenlist on another device that's connected to a personal network. If you're able to log into Zenlist on your personal network, then your other device is connected to a network that limits your access to certain websites.
In this case, you'll want to continue to use the device connected to your personal network or see if you're able to switch the network on your other device. However, if you're unable to switch devices there is nothing the Zenlist team can do to change those settings for you to allow you access. You will have to talk to your corporate network provider or access Zenlist on your personal network or device.